Terms and Conditions

1. Agreement and services

These terms govern use of mpl.ai, demonstrations, assessments, and MPL.AI autonomous-workforce services. A signed order form, statement of work, enterprise agreement, or data-processing agreement may add or replace terms for a paid engagement.

2. Accounts and authorized users

You must provide accurate information, protect credentials, and ensure that only authorized users access your account. You are responsible for activity under your organization’s account and must promptly report suspected unauthorized access.

3. Customer responsibilities

You are responsible for workflow instructions, source-data quality, required notices and consents, permissions for connected systems, and human review appropriate to the risk. You must not use the service for unlawful surveillance, discrimination, deception, malware, rights infringement, or decisions requiring human judgment where automated use is prohibited or unsafe.

4. AI limitations and human oversight

AI-generated actions and outputs can be incomplete, inaccurate, or unexpected. MPL.AI does not guarantee a particular business outcome. Customers must test configured workflows, apply appropriate approval gates, monitor operation, and independently verify high-impact outputs before relying on them.

5. Customer content and intellectual property

You retain rights in content you submit and grant MPL.AI the limited rights needed to host, process, transmit, and display it to provide and secure the service. MPL.AI retains its platform, models, orchestration, templates, documentation, and pre-existing technology. Ownership and permitted use of custom deliverables and generated outputs are defined in the applicable agreement and remain subject to third-party rights and law.

6. Confidentiality and privacy

Each party must protect confidential information using reasonable care and use it only for the engagement. Personal information is handled under the Privacy Policy and any applicable data-processing agreement.

7. Fees, suspension, and termination

Fees, taxes, usage limits, payment timing, renewal, cancellation, and service levels are specified in the applicable order. MPL.AI may suspend access for material breach, security risk, unlawful use, or overdue undisputed payment after any notice required by the agreement. Upon termination, access ends and data is handled under the agreed export and deletion terms.

8. Third-party services

Models, enterprise applications, and other integrations may be provided by third parties. Their availability, data handling, and terms may affect the service. MPL.AI is not responsible for customer-selected third-party systems outside its control.

9. Warranties and liability

Except for express commitments in a signed agreement, the website and demonstrations are provided “as is.” To the extent permitted by law, neither party is liable for indirect, special, or consequential loss. Any contractual liability cap, exclusions, service credits, or indemnities are governed by the applicable signed agreement. Rights that cannot legally be excluded remain unaffected.

10. Contact and changes

Questions may be sent to hi@mpl.ai. Updated website terms apply prospectively when posted; material changes to an active paid engagement require the process stated in its agreement.